This article explores the results of a civic conversation initiative around Bogotá’s Metro Line 1. Using LucIA, an AI-powered chatbot designed to improve transparency in public contracting, the initiative tested new ways to strengthen citizen participation, reduce misinformation, and build trust around one of Colombia’s most important infrastructure projects.

Open government is more than a transparency policy—it is a governance model that integrates citizen participation, accountability and collaboration across public institutions. This article argues that open government should not be treated as a standalone reform but as a cross-cutting principle capable of strengthening public policies and democratic legitimacy.